Being able to communicate with your shared website hosting company whenever you have any kind of questions or experience any issues is very important and how fast they will respond and react is often crucial, especially if your website is business-oriented, as more downtime can often mean losing potential clients. The support options are, in addition one way to recognize actual providers from resellers. The second in most cases reply only to email messages or support tickets and you will have to wait for a day or longer to get an answer. In case your trouble requires several replies, you may end up losing a few days in order to have a basic problem solved. When you use the services of a genuine and reputable web hosting company, you should be in a position to get in touch with the support at any time and receive a timely reply whatever the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Website Hosting

We acknowledge the importance of getting assistance promptly, that's why our shared website hosting services come with 24/7 technical support and several options for contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up getting a service that you can't use. If you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it requires further investigation. Unlike the vast majority of providers that you can find today, we respond to all tickets within an hour, so you won't have to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you are able to take full advantage of our 24/7 support services even on official holidays. All of your sites will be available all of the time and so will we. With plenty of connection options, you're able to select the best approach to contact us and find out about our services if you don't have an account yet, or ask for assistance in case you are already our customer. You're able to give us a call, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with 1-hour answer time guarantee, even though it rarely takes more than 20 minutes to receive assistance irrespective of the complexity of the problem. With our customer and tech support services, we are available for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Web Hosting

If you buy a virtual private server through us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have a couple of local telephone numbers in the United States of America, the UK and Australia plus a live chat service. If you're an existing customer and you require help with a technical issue which requires more time to investigate or resolve, you are able to open a support ticket from your billing account or you can send an e-mail message and we'll take care of the trouble and send you an answer within one hour. The answer time is guaranteed 24/7, which includes weekends and holidays, however for many issues it takes less than 30 mins to get support. The support service covers your VPS plus all the pre-installed software it features, so in case you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers Hosting

If you get a dedicated server through us, you can contact us anytime using various channels and the max time that you'll have to wait for an answer is up to 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on the server. To contact us about a technical issue, you're able to open a ticket via the Help section of your billing Control Panel or you can send us an email. If you have any general questions or you would like to learn more about our hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in several countries around the world. If you need help with third-party software that you cannot set up or operate effectively, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.