Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We provide a 60–minute response time guarantee for any trouble ticket or e–mail that you send to the help desk support team. We will rapidly reply to all common questions and forward right away the issue to our sysadmins in case any further assistance is needed. If you make use of our Optional Managed Services package, we will perform any of the included tasks at a time that has been agreed upon beforehand.

  • Top quality support service

  • A Premium Client Support Service

  • We’ll be online for you twenty–four–seven to respond to any enquiries that you may have pertaining to our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. In case you also require assistance handling server admin tasks, you can make use of our Optional Managed Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, plus troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every Linux dedicated hosting server is equipped with our charge–free Web Control Panel, which features a circumstantial knowledge base and a group of instructional video tutorials. Whenever you need help working with the Web Control Panel, just hit the Help or Videos buttons in the upper right corner.